Christmas closure hours

As we approach the holiday season, please be advised that some of Lives Lived Well’s services and programs will be closed or operating at reduced capacity from Saturday 23 December 2023 until Monday 1 January 2024.

During this period, while we welcome referrals, our contact team will resume processing them upon their return on Tuesday 2 January 2024.

We understand the importance of timely support, so if you are experiencing a crisis or struggling to cope, the following services are there to help. If a life is in immediate danger, dial 000 (Emergency Services).

Support services

Lifeline: 13 11 14 | www.lifeline.org.au

  • 24/7 crisis support and suicide prevention service

13 YARN: 13 92 76 | www.13yarn.org.au

  • 24/7 crisis support line run by Aboriginal and Torres Strait Islander peoples. A safe space to yarn with no shame or judgment.

Kids Helpline: 1800 551 800 | www.kidshelpline.com.au

  • 24/7 online and phone counselling service for young people aged 5 to 25

QLife: 1800 184 572 | qlife.org.au

  • Anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. Phone and webchat are open from 3pm – midnight every day.

Alcohol Drug Information Service (ADIS):

Counselling, support, referrals, and information for those affected by alcohol or other drugs

Alcohol & Drug Counselling Online: www.counsellingonline.org.au

  • 24/7 free and confidential alcohol and drug counselling

Family Drug Support:  1300 368 186 | www.fds.org.au

  • 24/7 support phone line for families and friends of people using drugs and alcohol

Open Arms Veterans and Families Counselling: 1800 011 046 | www.openarms.gov.au

  • 24/7 crisis support for veterans and their families. Free and confidential counselling to anyone who has served at least one day in the ADF and their families.

All-hours Support Line: 1800 628 036 | Department of Defence website

  • The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24/7. The ASL is designed as a triage line, which means that it’s there to help you access ADF or civilian mental health services more easily.

National Gambling Helpline: 1800 858 858 | www.gamblinghelponline.org.au

  • 24/7 phone and chat support. Speak to a gambling counsellor for free.

1800RESPECT – National Sexual Assault, Domestic and Family Violence Counselling Service: 1800 737 732

  • 24/7 support line for people impacted by domestic, family, or sexual violence.

Official endorsement of our Innovate Reconciliation Action Plan

Front cover of - Innovate Reconciliation Action PlanWe are delighted to announce that Lives Lived Well’s Innovate Reconciliation Action Plan (RAP) for 2023-2025 recently received official endorsement from Reconciliation Australia. This endorsement marks a significant milestone in our ongoing commitment to Reconciliation and Closing the Gap.

Lives Lived Well and its historical merger partners have operated treatment services for more than 40 years in some locations and have a history of respectfully engaging with Aboriginal and Torres Strait Islander stakeholders, clients and their communities, in the places in which we operate. Our organisation has witnessed substantial growth and, since 2019, has made deliberate strides to further our commitment to reconciliation and enhance the cultural safety of our workplace and services.

This RAP not only underscores our commitment to Reconciliation but also paves the way for its deeper integration within LLW. It provides a structured framework for tangible actions aimed at nurturing meaningful and respectful relationships while creating sustainable opportunities for Aboriginal and Torres Strait Islander communities.

The RAP is being championed at Executive level by our CEO Mitchell Giles, and our Director of Data and Quality, Julie Dignan, as Executive Sponsor, with other Executives also represented on the RAP Advisory Group (RAG).

To read the RAP and delve deeper into LLW’s Reconciliation efforts, please visit https://www.liveslivedwell.org.au/about-us/our-mob/.

A week of wellbeing exploring ‘Awareness, Belonging, Connection’

A week of wellbeing exploring ‘Awareness, Belonging, Connection’

When our team members take care of their own wellbeing, they are better placed to support our clients to live their lives well. Lives Lived Well’s sixth annual Wellness Week, held from 9-13 October and coinciding with World Mental Health Day and Mental Health Month, served as a powerful reminder of the importance of engaging in self-care.

Under the theme ‘Awareness, Belonging, Connection’, our teams organised a diverse range of activities tailored to their unique needs and locations. The core idea about choosing this theme, which is associated with Mental Health Month/Week initiatives across the country, was to raise awareness of what activities boost wellbeing and strengthen connections among colleagues.

During Wellness Week, our teams actively engaging in a wide array of activities to support physical, mental, emotional, and spiritual wellbeing. So, we are grateful to our team members who embraced the initiative and organised activities.

Some teams explored their artistic sides, creating paint-by-number pieces, engaging in freestyle drawing while enjoying nature, as well as basket weaving. For those wanting to get active, dragon boating, tennis picnics, mini-putt-putt, lawn bowls, and even glow-in-the-dark golf tournaments were on the agenda. Whereas tranquillity was the priority for other teams, with staff participating in relaxing picnics, Tai Chi Shibashi sessions, yoga, meditation, and peaceful beach walks. Wellness Week also saw teams participate in random acts of kindness, a thrilling table tennis tournament, and visit the Recovered Futures Art Exhibition.

Wellness Week has come to a close, the importance of self-care and wellbeing remains at the forefront. At Lives Lived Well, we offer a range of wellness activities among the many benefits we provide. If you’d like to learn more about our organisation and working with us, we invite you to explore the details on Our Benefits page available on our website.

 Lives Lived Well staffs celebrated the dog office's birthday
five people holding tennis racquets and smiling
2 gold color prize cups
a group of people having picnic in the park and chatting
Veterans’ and Families’ Wellbeing Hub now open

Veterans’ and Families’ Wellbeing Hub now open

The veteran community in Brisbane’s northern suburbs will now have access to co-ordinated services and supports, following the opening of the Veterans’ and Families’ Wellbeing Hub in Caboolture.

The Honourable Matt Keogh MP, Minister for Veterans’ Affairs and Minister for Defence Personnel officially opened the Hub today (11 October), which is operated by Lives Lived Well and the Vietnam Veterans Association of Australia (Queensland Branch).

“I am really pleased to see the partnership between Lives Lived Well and the Vietnam Veterans Association of Australia (Queensland Branch) in establishing this Hub,” Minister Keogh said.

“Between Lives Lived Well’s decades of experience in providing health and wellbeing support, and the Vietnam Veterans Association’s experience at the coal face, I look forward to seeing how your organisations, both leaders in your respective fields, work together to connect with, and support veterans here in Caboolture.

“In Caboolture alone we know for every 25 residents, one is either a current or former serving member of Australia’s Defence Force. Add in family members and you can appreciate how significant the veteran community in Caboolture is and the importance of this Hub.”

Damian Wright, Lives Lived Well Board Chair, shared the organisation’s excitement regarding the official opening of the Hub, located at 12 King Street.

“Veterans and their families in the region will now be able to access integrated and flexible support in a friendly, welcoming environment where their unique experiences are understood and supported, and their military service is respected,” Mr. Wright said.

“The Hub is staffed by a team with either lived or learned veteran experience, extensively trained in wellbeing case management, who have begun fostering strong connections with ex-service organisations across northern Brisbane.

“Whether you need a coffee and a chat, access to wellbeing support, or you want to meet like-minded friends, you’re welcome at the Veterans’ and Families’ Wellbeing Hub.”

Darryl Shipp, State Secretary of the Vietnam Veterans Association of Australia (Queensland Branch), said this eagerly anticipated Hub would be welcomed by the veteran community.

“It is so important that our Australian Defence Force personnel, veterans and their families have a dedicated place where they can go to connect with one another and to also access the assistance they need,” Mr Shipp said.

“We know having access to the right supports when you need them can make a real difference to health and wellbeing.”

Recognising the significance of social connection in supporting veterans, the Hub offers a dedicated social connections space where veterans can reconnect with friends, old and new. A fully equipped commercial kitchen further enhances the community experience.

The Hub is open to all current and former serving Australian Defence Force members, including reservists, and their families.

For more information about the Veterans’ and Families’ Wellbeing Hub in Caboolture, visit www.liveslivedwell.org.au/veterans-and-families-hub.

The Caboolture Veterans’ and Families’ Wellbeing Hub is part of the Government’s $46.7 million commitment to deliver ten Veterans’ and Families’ Hubs across the country. For more information about these Hubs, visit www.dva.gov.au/vfhubs